Warranty Policy

AFERIY Product Warranty Policy

 

AFERIY is committed to providing reliable, high‑quality energy products. This Warranty Policy applies to portable power stations, solar panels, and related accessories purchased through AFERIY's official channels or authorized resellers.

Under the terms of this policy, AFERIY will provide repair, replacement, or other after‑sales support for qualifying products.

This Warranty Policy constitutes AFERIY's complete after‑sales commitment regarding product quality issues.

1. Warranty Period

The AFERIY product warranty period begins from the date of purchase by the original consumer buyer. A valid proof of purchase is required to confirm the warranty start date.

1.1 Detailed Warranty Period by Product

Product Category Scope Standard Warranty Extended Warranty / Notes
Portable Power Stations Output ≥400W 2‑year base + 5‑year extension (up to 7 years total) Product registration required for the 5‑year extension
Portable Power Stations Output <400W 2 years No extended warranty available
Solar Panels All series 2 years No extended warranty available
DC‑DC Chargers All series 2 years No extended warranty available
General Accessories Cables, attachments, etc. 6 months No extended warranty available
Free Gifts Items included with orders 30‑day functional coverage No after‑sales support beyond 30 days
Balcony PV / Home Storage All series 10 years No extended warranty available

1.2 Authorized Purchase Channels

Products purchased through the following channels are eligible for the corresponding warranty coverage:

  • AFERIY Official Website
  • Amazon AFERIY Official Authorized Store
  • Rakuten AFERIY Official Authorized Store
  • Other AFERIY‑authorized official stores

The purchase date is determined by the order record or valid proof of purchase.

2. Warranty Coverage

During the warranty period, AFERIY will provide free repair or replacement for the following quality‑related issues:

  • ✔ Manufacturing defects in the product itself
  • ✔ Functional failures under normal use
  • ✔ Material or workmanship problems
  • ✔ Shipping damage discovered upon receipt (proof must be provided promptly)

3. Warranty Service Methods

Depending on the fault condition, purchase time, and assessment results, AFERIY may offer the following after‑sales solutions:

Repair Service

For product issues that qualify for warranty, AFERIY will first assess repair feasibility and provide free repair services. Repairs may include:

  • Product inspection
  • Component replacement
  • Functional restoration

Product Replacement

During the warranty period, if a quality issue is confirmed, AFERIY will evaluate based on:

  • Time since purchase
  • Fault condition
  • Repair feasibility
  • Product availability

AFERIY may provide:

  • Replacement for issues arising shortly after purchase
  • Replacement with the same model
  • Replacement with a functionally equivalent alternative model
  • Refund (if repair or replacement is not feasible)

About Repair vs. Replacement:

  • For early‑stage issues, AFERIY will prioritize replacement.
  • For products used longer, AFERIY will typically prioritize repair.
  • The final decision is based on inspection results and actual circumstances.

Warranty Period for Replacement Products:

  • Replacement products inherit the remaining warranty of the original product.

Note: AFERIY reserves the right to determine the final after‑sales solution based on product condition, stock, repair assessment, and applicable laws.

4. Replacement & Shipping Costs

If the issue is confirmed to be covered by warranty:

  • AFERIY bears necessary after‑sales shipping costs.
  • The customer must return the product following AFERIY's instructions.
  • Unauthorized returns may not be reimbursed.
Product Type Usage Time Service Shipping Cost Responsibility
Portable Power Stations Within 3 months of purchase Free replacement or repair if quality issue confirmed AFERIY provides prepaid return label or pickup
Portable Power Stations 3 months – 2 years Free repair for covered issues AFERIY covers round‑trip shipping
Portable Power Stations (≥400W) Over 2 years Free repair support if eligible Customer bears shipping both ways

5. Warranty Application Requirements

When applying for warranty service, customers may be required to provide:

  • Order number or proof of purchase
  • Product model and SN code
  • Complete description of the fault
  • Clear photos or videos of the issue
  • Other necessary information

AFERIY reserves the right to request the product for inspection to determine the cause of failure.

6. Exclusions (Not Covered by Warranty)

6.1 Physical Damage & Improper Use

Damage caused by user operation, use, or maintenance errors, including but not limited to:

  • Drops, impacts, crushing, punctures, or other external force damage
  • Water ingress, liquid exposure, or damage from humid environments
  • Unauthorized disassembly, opening of the body, battery, or internal components
  • Unauthorized repair, modification, or parts replacement
  • Failure to follow the user manual, safety guidelines, or official instructions
  • Incorrect connection of power sources, devices, wiring, or solar input
  • Operation beyond rated parameters or intended use, e.g. overload, overvoltage, short circuit, abnormal charging/discharging
  • Commercial, industrial, or special applications not designed for
  • Battery issues caused by improper storage, prolonged full discharge, or incorrect charging methods

6.2 External Environmental Factors & Force Majeure

Damage from external or uncontrollable events, including but not limited to:

  • Lightning strikes, floods, fires, earthquakes, and other natural disasters
  • Extreme weather (heavy rain, snow, hail, sandstorms, etc.)
  • Prolonged exposure to temperatures outside the product's operating range
  • Damage from high/low temperatures, humidity, or corrosive environments
  • Chemicals, salt spray, or corrosive liquids
  • Dust, sand, or foreign objects entering the product
  • Power grid anomalies, voltage fluctuations, or external electrical issues

6.3 Third‑Party Equipment & Compatibility Issues

Problems caused by using unapproved or incompatible equipment, including but not limited to:

  • Use of third‑party accessories, cables, or expansion devices not recommended by AFERIY
  • Connecting solar panels, chargers, or external devices that do not meet specifications
  • Mismatched voltage, current, or power parameters
  • Problems caused by third‑party device malfunctions or abnormal output
  • Unauthorized expansion solutions or connection methods

6.4 Normal Wear & Non‑Quality Issues

The following are normal phenomena and not product quality issues:

  • Minor scratches, scuffs, or natural aging of appearance
  • Changes in material color
  • Natural decline in battery capacity over time and cycles
  • Normal performance changes due to environment or usage habits
  • Personal preference changes, e.g. dissatisfaction with size, weight, or feature needs

6.5 Battery Capacity Degradation

Batteries are consumable storage components. Capacity is affected by:

  • Number of charge/discharge cycles
  • Storage duration
  • Ambient temperature
  • Usage patterns

Natural capacity decline over time is normal and not a warranty issue. If abnormal capacity loss or charging failures occur, AFERIY will determine coverage after inspection.

6.6 Solar Panel Special Exclusions

Warranty for AFERIY solar panels covers only manufacturing or material defects. Exclusions include but are not limited to:

  • Damage from improper installation, misuse, or failure to follow instructions
  • Damage from drops, impacts, crushing, or external shocks
  • Damage from lightning, floods, storms, hail, high/low temperatures, or other extreme weather

Natural aging, cosmetic wear, or normal performance degradation

If abnormal performance occurs, AFERIY will determine warranty eligibility after inspection.

6.7 Software, APP & Firmware

Software, firmware, and APP functions may be updated or adjusted for product optimization, technical upgrades, and user experience improvements, including:

  • Firmware updates
  • APP feature enhancements
  • Software function adjustments
  • Device connection and compatibility improvements

Due to differences in third‑party systems, devices, and network environments, AFERIY does not guarantee that all software functions will remain permanently compatible across all devices or system environments.

6.8 Unverified or Fraudulent Claims

The following are not covered:

  • Failure to provide valid proof of purchase
  • Products from unauthorized sales channels
  • Failure to provide required evidence (photos, videos, fault description)
  • Providing false, altered, forged, or misleading photos/videos/descriptions
  • Use of AI‑generated or edited images to fabricate damage
  • Concealing material facts or misleading AFERIY during warranty review
  • Lost or stolen products
  • Already refunded orders
  • Free gifts

If we find:

  • False claims
  • Forged documents
  • Malicious abuse of warranty policy

AFERIY may:

  • Refuse the warranty claim
  • Cancel related after‑sales eligibility
  • Demand reimbursement of costs
  • Take further action

Warranty Assessment: AFERIY will determine warranty eligibility based on:

  • Product inspection results
  • Failure cause analysis
  • Usage history
  • Provided documentation

AFERIY reserves the right to make the final decision based on actual circumstances. For issues not covered by free warranty, AFERIY may offer paid repair or other support services as appropriate.

7. Original Purchaser Only

The AFERIY product warranty applies solely to the original consumer buyer. Warranty rights are not automatically transferable to subsequent purchasers.

8. Extended Warranty Registration

Consumers can register their product on the AFERIY official website to obtain extended warranty benefits. Registration requires:

  • Product information
  • Purchase details (proof of purchase)
  • Contact information

9. How to Apply for Warranty Service

To apply for warranty service, please contact AFERIY Customer Support:

Email: support@aferiy.com （Other authorized channels）

Email: service@aferiy.com （Official website）

Please provide:

  • Order information
  • Product model
  • Description of the issue
  • Relevant photos or videos (clearly showing the problem area)

The AFERIY support team will assist you after receiving your information.

Effective Date: January 1, 2026；Last Updated: August 19, 2026