• AFERIY Official Website (eu.aferiy.com): You may request order cancellations, returns, or refunds in accordance with this Policy.
• Other AFERIY Authorized Resellers: Please contact the relevant supplier or reseller for information about their return and refund policies.

The specific rules governing returns and refunds may vary depending on the laws and regulations of the destination country. If this Policy conflicts with any mandatory consumer protection laws, the applicable laws shall prevail.

2.1 Cancellation Requests

Customers may submit an order cancellation request through the AFERIY Official Store within 12 hours of placing an order, via email, the website contact form, live chat, or other available customer service channels.

• Orders Not Yet Shipped: Once the cancellation request has been reviewed and approved, a refund may be issued, subject to applicable payment processing fees and mandatory consumer protection laws.
• Orders Already Shipped: Please contact AFERIY Customer Service as soon as possible. If the shipment can be intercepted, a €20 shipping interception fee will apply, subject to applicable law.
• Payment Processing Fees: Depending on the payment method and provider's rules, processing fees may apply to cancelled transactions. Any deductions will be subject to applicable law.

If an order has already been shipped and the shipment cannot be intercepted, please receive the package and contact AFERIY Customer Service to follow the standard return procedure.

2.2 Out-of-Stock Items or Address Issues

If an item is out of stock or the shipping address is incomplete or inaccurate, we will contact you by email. If we do not receive a response within 15 days, the order will be cancelled and refunded, subject to applicable payment processing rules and consumer protection laws.

3.1 Undelivered or Lost Shipments

If your order has not been delivered or your package appears to have been lost in transit, please contact AFERIY Customer Service promptly. We will verify the shipping status and assist you in resolving the issue.

3.2 Damaged, Incorrect, or Incomplete Products

If you receive a product that has been damaged during shipping, is the wrong model, or is missing accessories, please contact us as soon as possible and provide relevant photos or videos as supporting evidence.

Once we verify that the issue is attributable to AFERIY, we will offer an appropriate solution based on the circumstances and cover applicable return shipping costs where required.

AFERIY's voluntary return service is currently available only for orders delivered within the European Union (EU). This limitation does not affect any statutory rights you may have under applicable law.

4.1 Return Period

Within 30 days of receiving your product, you may request a return or refund for personal reasons, even if the product has no quality issues, provided that the conditions set out in this Policy are met.

After the 30-day period, the voluntary money-back guarantee under this Policy will no longer apply. Any statutory withdrawal rights, warranty rights, or other mandatory consumer rights remain unaffected.

4.2 Conditions for Returns Without Quality Issues

Products returned for personal reasons should meet the following conditions, subject to applicable law:

• The product is in new, unused, and undamaged condition.
• All accessories and included materials are present, including manuals, warranty cards, charging cables, and other supplied items.
• The product is securely packed, preferably in its original packaging, with the packaging and included accessories intact.
• The product is in a condition suitable for resale, subject to applicable consumer protection laws.

We reserve the right to assess a voluntary return if the product has been used, damaged, is missing accessories, or does not meet the above conditions, to the extent permitted by applicable law.

4.3 Return Costs

For returns requested for personal reasons, customers may be responsible for applicable return-related costs, including:

• Original Shipping Costs: The actual shipping costs incurred for the original delivery, based on the amount charged by the relevant logistics provider.
• Return Shipping Costs: The actual cost of shipping the product back to the designated return warehouse.
• Applicable Payment Processing Fees: Any fees that may lawfully apply under the rules of the payment method or provider used for the transaction.

4.4 Requirements for Shipped Orders

For orders that have already been shipped, please receive the package first and then contact AFERIY Customer Service to request a return. Follow the return instructions provided by our team.

Additional shipping charges incurred for expedited or other premium delivery services are generally non-refundable, subject to applicable law.

Refused Deliveries: If you refuse to accept a package, we may seek to recover the applicable original shipping and return shipping costs, subject to applicable consumer protection laws. The total may equal the actual cost of both shipments. Other costs arising from a refusal for personal reasons may also be charged where legally permitted.

5.1 Return Request Deadline

Please submit your return request within 30 days of receiving the product. This deadline does not limit any statutory right of withdrawal or other legal rights available to you.

5.2 Product and Accessories

Please return the product with all included accessories and, where possible, its original packaging.

5.3 Product Condition

Returned products should be unused, undamaged, and suitable for resale. For voluntary returns, if a product has been used or does not meet the return conditions, we may assess the return or adjust the refund amount where permitted by applicable law.

5.4 Shipped Orders

Please receive the package before requesting a return. Contact AFERIY Customer Service to obtain the return instructions and return shipping label. Do not send a product to an address that has not been confirmed by our customer service team.

5.5 Shipping Protection for Personal-Reason Returns

We recommend purchasing appropriate shipping insurance based on the value of the product being returned.

If a returned product is damaged during transit, we may assess the actual damage and adjust the refund amount accordingly, where permitted by applicable law. As a reference, the potential adjustment may range from 30% to 70% of the product value, depending on the extent of the damage and the circumstances. Any adjustment will be based on an actual assessment and will comply with applicable consumer protection laws.

5.6 Incorrect or Missing Returned Items

If the item returned is not the product originally purchased, or if the product is not returned, we may withhold the refund to the extent permitted by applicable law. We may request additional information or evidence to investigate the matter.

Step 1: Contact Customer Service

Email service@aferiy.com to initiate the return process. Please include your order number or other proof of purchase and briefly explain the reason for your request.

Step 2: Receive the Return Label and Instructions

Our customer service team will review your request and, where applicable, provide a return shipping label and return instructions within 2 business days. The actual processing time may vary depending on the review and circumstances of the case.

Step 3: Pack and Ship the Product

Download and print the return shipping label, if provided. Pack the product securely according to our instructions and include all accessories and relevant items.

Send the package to the return address specified by our customer service team. Please do not ship the product to any other address without prior confirmation from AFERIY.

Step 4: Product Inspection

Once AFERIY receives the returned product, we will inspect its condition, packaging, and accessories to determine whether it meets the applicable return requirements.

Step 5: Refund Processing

Once the return is approved, AFERIY will process the refund within 7 business days and notify you by email.

After the returned product has been delivered to the designated return location and the inspection has been completed, eligible refunds will be processed within 7 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

If the refund has been processed but the funds have not appeared in your account after 7 business days, please contact service@aferiy.com so that we can investigate further.

We will do our best to assist you and provide a positive shopping experience.

Policy Update: Please refer to the actual update date displayed on this page.

AFERIY reserves the right to update this Policy to the extent permitted by applicable law. Any updates will be published on this page.